(TECHNICAL AND SPECIALIZED SERVICES IN THE AUTOMOTIVE INDUSTRY)
Implementation of technical residents and specialized residents who are the main liaison and representative of the supplier at the customer's plant. The general functions of these representatives are to manage problems that may exist in quality issues, as well as to ensure the proper flow of materials to the production lines.
These services were designed to work as a direct link between suppliers and customers whether these are vehicle assembly plants, OEMs, TIER1, TIER2 companies or others.
The main idea of the services of resident technicians or resident engineers is to create a link between both companies (manufacturer and consumer), shortening the distances between them, making decisions in an expeditious manner, sending clear and transparent information, implementing corrective actions, increasing production performance and ensuring that the quality standards of the components supplied are those required by the customer.
Additionally, the advantage of these residents is that they are almost immediately available in case of emergency, manage administrative procedures and communicate with customers in the native language of the region. Residents are responsible for creating field solutions related to quality problems, logistics, purchasing, shipping, traceability, inspections, rework, analysis and problem solving, among others.
Residents' range of operation includes OEM plants, Suppliers, Third Party Companies, Yards and Distribution Centers.
We primarily help Tier 1 suppliers who carry the heaviest workload with the greatest risk and responsibility to meet the quality standards required by the OEMs by making a substantial contribution to making the supply chain run as smoothly as possible by reducing supplier complaints and line stoppages as much as possible.